Returns & Exchanges

Returns & Exchanges Policy

Effective Date: 12/26/24
At PUMP, we prioritize customer satisfaction. If you're not completely satisfied with your purchase, we offer the following returns and exchanges policy:

 

Returns

1. Timeframe: Eligible items can be returned within 30 days from the delivery date.
2. Condition: Items must be in their original condition, unopened, and with all packaging intact. Returns showing signs of use or tampering will not be accepted.
3. Exclusions:
• Sale items are FINAL SALE and cannot be returned or exchanged.
• Custom or personalized products (if applicable) are non-returnable.

Exchanges

1. Eligibility: Exchanges are accepted within 30 days of delivery. You can request a different size or fragrance.
2. Process: Contact us at 225-GOT-PUMP or hi@got-pump.com with your order details to start an exchange.

Initiating Returns & Exchanges
If you're ready to initiate a return or exchange:

CLICK HERE to access the Return Request Form and follow the steps to complete your request.

Quick Returns Area
To make it easy for you, we've created a streamlined process for returns and exchanges:

1. Submit your request via the Return Request Form.
2. Receive a confirmation and return instructions within 1 business day.
3. Send your item back and track its status online.

For additional support, call 225-GOT-PUMP or email us at hi@got-pump.com

Shipping Costs
Domestic Returns:
Customers are responsible for return shipping costs unless the item received was defective or incorrect.

International Returns:
Customers outside of the United States are responsible for their own return shipping costs.

Refund Processing
Refunds:
Allow up to 10 business days for processing once your return is received. Refunds will be issued to the original payment method.

Notification:
We'll send an email confirmation once your refund is processed.

Need Help?
Our customer support team is here for you:
Phone: 225-GOT-PUMP
Email: hi@got-pump.com
Website: got-pump.com

Thank you for choosing PUMP!