Frequently Asked Questions
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
What are your shipping options and delivery times?
We offer standard and expedited shipping. Standard shipping typically takes 5-7 business days, while expedited shipping arrives within 2-3 business days. Delivery times may vary based on your location.
Do you offer international shipping?
Yes, we ship to select international destinations. Shipping fees and delivery times vary by country. Please refer to our Shipping Policy for detailed information.
What is your return policy?
We accept returns within 30 days of purchase for unused and unopened products. To initiate a return, please contact our customer service team with your order details.
How can I track my order?
Once your order is shipped, you'll receive a confirmation email with a tracking number. Use this number on our carrier's website to monitor your shipment.
Orders
Below are some of are common questions about orders
What payment methods do you accept?
We accept major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments via PayPal.
Is my payment information secure?
Yes, we use industry-standard encryption to protect your payment information. Your security is our priority.
Can I modify or cancel my order after it's been placed?
Orders are processed quickly, but if you need to make changes or cancel, contact us as soon as possible. We'll do our best to accommodate your request.
How can I apply a discount code to my order?
During checkout, enter your discount code in the designated field and click 'Apply.' The discount will reflect in your order total.
Products
Below are some common questions about our products
How many sprays are in each PUMP bottle?
Each 20ml PUMP bottle provides over 300 sprays, ensuring long-lasting use.
Are PUMP fragrances suitable for both men and women?
Yes, our fragrances are designed to be unisex, appealing to all genders.
How should I store my PUMP cologne?
Store your PUMP cologne in a cool, dry place away from direct sunlight to maintain its quality.
How can I contact customer service?
can reach our customer service team via email at hi@got-pump.com or through our Contact Us page.
What are your customer service hours?
Our team is available Monday through Friday, 10 AM to 4 PM PST. We strive to respond to all inquiries within 24 hours.